Client Services Representative

PositionSummary

This positionis primarily responsible for providing outstanding customer service to ourclients, both internal and external. This is achieved through the analysis, verification, and data entry oforder information; the timely research, processing, and resolution of jobholds; and the use of proactive written and telephone communication with ourclients and vendor partners.  This positionis also responsible for initiating and/or implementing corrective action asneeded in order to ensure that a superior standard of service is delivered toour clients and their utmost satisfaction is obtained.

BasicJob Duties & Responsibilities

The core dutiesand responsibilities for a Client Services Specialist include the following:

·        Receivesapproved customer files from accounting and enters sales orders in SAP andSalesforce.com

·        Conductsa welcome call to customers, communicating part exceptions or issues that ariseduring the purchasing process, verifying information entered and received, andsetting expectations regarding day 0, engineering technical contact, due dates,and holds.

·        Coordinatesthe resolution and communication of holds in-house.

·        Contactscustomer for resolution of a hold when applicable.

·        Contactscustomers who did not require contact in-process.

·        Fieldscomplaints concerning quality, service, or billing, beginning the RMA or reworkprocess when applicable, and documents any customer feedback.

·        Servesas the main point of contact during the RMA process, coordinates communicationbetween departments and customer, and sees orders through to completion.

·        Reachesout to each client proactively via telephone once their job has shipped to communicateshipping information and ensure client expectations are met and exceeded.

·        Otherduties as assigned.

Knowledge, Skill Sets, Education,Experience

Required:

·        Associate’sdegree (A.A.) or equivalent from two-year College or technical school; or equivalentcombination of education and experience

·        Twoyears of professional customer service and/or account management experience

·        Proficientin professional oral and written communication skills

·        Strongattention to detail

·        Abilityto continually multi-task

·        Strongcomputer skills

Desired:

·        Ableto work a flexible schedule to include weekends and holidays

·        PCBindustry experience

·        Highly-developedsense of integrity and commitment to client satisfaction

·        Demonstratedpassion for excellence with respect to client interaction

·        Adaptableto fluid environments and comfortable with change

·        Experiencewith Salesforce.com

Hours:

9:30am - 6:30pm

Compensation:

$15+/hr DOE