Receptionist [Archived] - Fort Collins, CO

 Summary:

This position is the “face of the company”; they are the first person our customers and other business professionals will see and speak to.   A professional appearance and behavior is required for this position.  They are responsible for the courteous and efficient management of visitors, customers, telephone calls and messages.  This position will also handle a variety of clerical duties that support office administration, customer service and sales administration while maintaining a professional office.  As our company continues to grow, there will be changes in the Receptionist position that will need to be respond to quickly and efficiently

Essential Duties and Responsibilities:

• Receive all telephone calls and directs and/or records and relays messages. 
• Greet all visitors, notifying the staff person being visited to assure the shortest wait time possible.
• Receive and distributes incoming faxes and emails in a timely manner to the correct recipient.
• Update mail/phone directories.
• Process RMA/Returns paperwork, verify the RMA’s are set up correctly and file paperwork once completed.
• Research shortages, overages and DIFs, ensuring that the paperwork and pricing is correct. 
• Act as CSR backup, able to answer quick questions for customers when CSR’s are all on the phone. This includes taking small orders and providing price and availability of items.
• Assist with clerical tasks such as typing, filing, proofreading and data entry (orders & credits).
• Ensure that common area supply cabinets are equipped with office supplies as needed.  
• Must maintain strict confidentiality at all times. 
•  Administration of 80/8/8 POP Orders
  • Receives and enters 80-8 & 8 orders
  • o   Follows up with tracking and cancellations in the portal
  • o   Coordinate with Creative to insure custom POP is built and shipped by due date
  • o   Back up support for large print orders in Print Supply
  • o   Inventory once a month taken and documented
• Sale Administration
• Executive mailings
• Other duties as assigned

 Education and/or Experience:

• One year related experience and/or training
• Excellent interpersonal and communications skills.
• Must be a self-starter and able to perform tasks without direct supervision. 
• Excellent PC/system skills. 
• Proficient in MS Office suite.