Customer Service Analyst - Loveland, CO

What you will do:

·     Utilize expert-level product knowledge to troubleshoot and resolve issues and provide customer solutions

·     Act as liaison between growers, retail leadership and inter-company departments to resolve grower/branch issues.

·     Provide feedback to Digital team and recommend digital product improvements

·     Support Regional Adoption Leads with training recommendations for the branches and growers to proactively reduce number of contacts to the contact center

·     Manage critical incidents and escalate where needed

·     Log, resolve and/or track progress and resolution of all incident

·     Provide front line support to customers via phone, e-mail, web-chat, and self-service

·     Follow up with customers to ensure issue has been resolved

·     Update the internal knowledgebase with issue resolution details

·     Assist with resolution of technical challenges

·     Protect organization's value by keeping organization and customer information confidential

·     Manage return product to vendor 

What you will bring:

·     High school diploma or equivalent required

·     1+ years of experience in a call center or customer service environment preferred

·     Previous Agriculture or/and Agronomy experience a plus, but not required

·     Must possess a professional and friendly attitude and be able to quickly develop a rapport with customers and fellow employees over the phone and in person

·     Must possess and be able to demonstrate strong influencing and educational skills over the phone.

·     Ability to learn and navigate new software quickly