SELECT
                settings.setting AS setting,
                settings.value AS value,
                settings.site_id AS siteID
            FROM
                settings
            WHERE
                settings.site_id = 1
            AND
                settings.settings_type = 4
Corporate Management Group - Workforce management and staffing solutions - Careers
Job Openings
murica

CSR - Fort Collins, CO

Location:

Fort Collins, CO

Openings:

1

 

 

Summary:

Responsible for providing world class customer service to all internal and external customers by utilizing excellent, in-depth knowledge of company products and programs.  She/he is the “face” of comapny on a daily basis and it involves daily problem solving to provide the customers with the best experience in support.

 

Essential Duties and Responsibilities:

  • Maintain detailed knowledge of company’s products, services, and policies.
  • Provide timely and accurate information to customers asking about order status and Forney product information, using the phone, email, instant messaging and other electronic forms of communication.
  • Process customer orders/changes according to established department policies and procedures, including special orders, & drop ship orders.
  • Process customer returns and product change outs according to established department policies and procedures.
  • Call customers when necessary about shipment delays, shipment tracking and/or information to enable order processing.
  • Resolve customer complaints in a positive, timely, win/win manner. Document the customer problem/complaint and corrective action taken in accordance with Company/Department procedures.
  • Partner with Field Sales Personnel to meet and exceed customer’s service expectations.
  • Provides timely feedback to the Customer Service Supervisor regarding service failures or customer concerns. 
  • Document and communicate as necessary in accordance with the individual and company.
  • Maintain adaptive knowledge on all new product and program releases, completing applicable training when necessary.
  • Develop and maintain a comprehensive understanding of the Force 1 handheld data collection units.  Works across functional boundaries to support internal and external field sales personnel on the Force 1 units.
  • Coordinate with the Customer Service and Field Sales Management to create and fulfill sales opportunities through competitive pricing and timely follow up.
  • Participates in department and interdepartmental process improvement teams. Works across functional boundaries to improve processes within the Company.
  • Adapt to and excel with new technology as needed; including, but not limited to responding to customer questions on ZenDesk and NetSuite ERP platform.
  • Populate/maintain NetSuite. Be able to access, contribute to and maintain the digital database with proficiency.
  • Other duties as assigned.

 

Qualification Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed are representative of the knowledge, skills and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Education and/or Experience:

High school diploma or GED equivalent; or three years’ related experience and/or training; or equivalent combination of education and training. Knowledge of and familiarity with Social Media applications, understanding how to use these applications in a business environment

 

Other Skills and Abilities:

  • Working knowledge and experience using Microsoft office: Outlook, Word, Excel, and Power Point.
  • Able to work effectively with multi-functional teams and executive staff. 
  • Take ownership and see work projects through to completion.

·       Must be able to maintain strict confidentiality at all times

 

Key Performance Indicators:

·       First call answered rate above 90%

·       Successful creation and updating of procedures

·       Be a positive contributor to the achievement of assigned departmental sales targets/goals.


 

Go back to the job list


We transitioned from six temporary employment agencies to one professional employment group, that being CMG. Due to circumstances beyond our control, we had to expedite the transition quite rapidly,...
read more ...
and CMG rose the occasion by moving our turnover date ahead by 2 weeks. They were true heroes in our eyes.

Through today, I can say that we haven’t had any negative issues with CMG. We have saved a substantial amount of money by converting to them.

I highly recommend CMG for an employment solution to any company looking to outsource their employment needs. read less

View All Testimonials