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Corporate Management Group - Workforce management and staffing solutions - Careers
Job Openings

CSR - Fort Collins, CO


Fort Collins, CO






Responsible for providing world class customer service to all internal and external customers by utilizing excellent, in-depth knowledge of company products and programs.  She/he is the “face” of comapny on a daily basis and it involves daily problem solving to provide the customers with the best experience in support.


Essential Duties and Responsibilities:

  • Maintain detailed knowledge of company’s products, services, and policies.
  • Provide timely and accurate information to customers asking about order status and Forney product information, using the phone, email, instant messaging and other electronic forms of communication.
  • Process customer orders/changes according to established department policies and procedures, including special orders, & drop ship orders.
  • Process customer returns and product change outs according to established department policies and procedures.
  • Call customers when necessary about shipment delays, shipment tracking and/or information to enable order processing.
  • Resolve customer complaints in a positive, timely, win/win manner. Document the customer problem/complaint and corrective action taken in accordance with Company/Department procedures.
  • Partner with Field Sales Personnel to meet and exceed customer’s service expectations.
  • Provides timely feedback to the Customer Service Supervisor regarding service failures or customer concerns. 
  • Document and communicate as necessary in accordance with the individual and company.
  • Maintain adaptive knowledge on all new product and program releases, completing applicable training when necessary.
  • Develop and maintain a comprehensive understanding of the Force 1 handheld data collection units.  Works across functional boundaries to support internal and external field sales personnel on the Force 1 units.
  • Coordinate with the Customer Service and Field Sales Management to create and fulfill sales opportunities through competitive pricing and timely follow up.
  • Participates in department and interdepartmental process improvement teams. Works across functional boundaries to improve processes within the Company.
  • Adapt to and excel with new technology as needed; including, but not limited to responding to customer questions on ZenDesk and NetSuite ERP platform.
  • Populate/maintain NetSuite. Be able to access, contribute to and maintain the digital database with proficiency.
  • Other duties as assigned.


Qualification Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed are representative of the knowledge, skills and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Education and/or Experience:

High school diploma or GED equivalent; or three years’ related experience and/or training; or equivalent combination of education and training. Knowledge of and familiarity with Social Media applications, understanding how to use these applications in a business environment


Other Skills and Abilities:

  • Working knowledge and experience using Microsoft office: Outlook, Word, Excel, and Power Point.
  • Able to work effectively with multi-functional teams and executive staff. 
  • Take ownership and see work projects through to completion.

·       Must be able to maintain strict confidentiality at all times


Key Performance Indicators:

·       First call answered rate above 90%

·       Successful creation and updating of procedures

·       Be a positive contributor to the achievement of assigned departmental sales targets/goals.


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We transitioned from six temporary employment agencies to one professional employment group, that being CMG. Due to circumstances beyond our control, we had to expedite the transition quite rapidly,...
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and CMG rose the occasion by moving our turnover date ahead by 2 weeks. They were true heroes in our eyes.

Through today, I can say that we haven’t had any negative issues with CMG. We have saved a substantial amount of money by converting to them.

I highly recommend CMG for an employment solution to any company looking to outsource their employment needs. read less

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