Customer Service Rep - Thornton, CO

Department: Customer Service

Pay: $15/hour

Hours: TBD 30-40 a week & potential schedule will be as followed:

Monday-8am-5pm

Tuesday-8am-5pm

Wednesday-8am-4pm

Thursday- 8am-4pm

Friday-8am-1pm

Temporary Customer Service Representative

Experience/Skills needed:

Minimum 3 years’ experience in Customer Service position. Ability to multi-task in busy, deadline oriented office environment within a 12person team as well as staying on task independently. Stay organized and on task with information coming in a number of ways. Microsoft Office experience; Outlook at an advanced level. Spreadsheet, word processing, Windows and Sage X3 or other CRM/ERP system proficiency required.

Duties anticipated:

 ● Prompt completion  of shipping orders by daily deadline; accurate communication to the Shipping Department for order fulfillment.

 ● Heavy order entry that requires very high attention to detail.

 ● Accurate and efficient handling of electronic orders and phone orders.

 ● Contact customers via email and outbound calls in a  professional and timely manner.

● Educate and provide the latest information to customers on all company products. Exhibits flexibility, patience, teamwork, motivation and an    upbeat attitude toward all customers and changes in the day-to-day operation  of the business.

● Act as the customers advocate by providing exceptional service with every encounter.

● Open Schedule flexibility to cover vacations and holidays as requested.