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Receptionist - Fort Collins, CO


Fort Collins, CO




This position is the “face of the company”; they are the first person our customers and other business professionals will see and speak to.   A professional appearance and behavior is required for this position.  They are responsible for the courteous and efficient management of visitors, customers, telephone calls and messages.  This position will also handle a variety of clerical duties that support office administration, customer service and sales administration while maintaining a professional office.  As our company continues to grow, there will be changes in the Receptionist position that will need to be respond to quickly and efficiently

Essential Duties and Responsibilities:

  • Receive all telephone calls and directs and/or records and relays messages. 
  • Greet all visitors, notifying the staff person being visited to assure the shortest wait time possible.
  • Receive and distributes incoming faxes and emails in a timely manner to the correct recipient.
  • Update mail/phone directories.
  • Process RMA/Returns paperwork, verify the RMA’s are set up correctly and file paperwork once completed.
  • Research shortages, overages and DIFs, ensuring that the paperwork and pricing is correct. 
  • Act as CSR backup, able to answer quick questions for customers when CSR’s are all on the phone. This includes taking small orders and providing price and availability of items.
  • Assist with clerical tasks such as typing, filing, proofreading and data entry (orders & credits).
  • Ensure that common area supply cabinets are equipped with office supplies as needed.  
  • Must maintain strict confidentiality at all times. 
  •  Administration of 80/8/8 POP Orders
    • Receives and enters 80-8 & 8 orders
    • o   Follows up with tracking and cancellations in the portal
    • o   Coordinate with Creative to insure custom POP is built and shipped by due date
    • o   Back up support for large print orders in Print Supply
    • o   Inventory once a month taken and documented
  • Sale Administration
  • Executive mailings
  • Other duties as assigned

 Education and/or Experience:

  • One year related experience and/or training
  • Excellent interpersonal and communications skills.
  • Must be a self-starter and able to perform tasks without direct supervision. 
  • Excellent PC/system skills. 
  • Proficient in MS Office suite.  
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