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Corporate Management Group - Workforce management and staffing solutions - Careers
Job Openings
murica

Customer Service Advocate - Lakewood, CO

Location:

Lakewood, CO

Openings:

1

POSITION SUMMARY:  

Provides primary customer contact for assigned accounts for all aspects of ordering, costing, quality issues, production and inventory issues for the product.

 

ESSENTIAL JOB FUNCTIONS:

  • Receives customer purchase order and initiates internal work order process. Reviews pricing information, revises quotes as necessary and releases job folders. 
  • Communicates with customers regarding quality issues, required ship dates and pricing. Coordinates with Quality Engineering Manager to resolve quality issues and recommend measures to improve product quality and customer relations.
  • Accommodates changes in customer requirements through coordination with production scheduling, expediting orders and updating the company database as required.
  • Coordinates with inventory control to monitor product usage and inventory levels.
  • May attend production meetings to provide management with information on projected orders, customer usage trends, quality issues, customer relations, etc.
  • Maintains records and provides reports to management as required.

 

Language Ability:   Ability to read and interpret drawings, finish specifications and process sheets, customer purchase orders and invoices.  Ability to communicate effectively in both written/verbal form.

Math Ability:   Ability to add, subtract, multiply and divide in all units of measure using whole numbers, fractions and decimals.

Computer Skills:  Ability to enter analyze and retrieve data from computer using corporate software, Excel, and other Windows programs. Ability to generate graphs and charts using the computer.

Visual Acuity:  Near acuity and accommodation are required for reading blueprints, process sheets, customer orders, and computer screens.

Hearing and Speaking Ability:  Ability to understand and be understood on the telephone. Ability to speak effectively before groups.

 

   

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